Green Shop Online Returns & Refund Policy

Under our Returns & Refund Policy, you may return or exchange an item if it is:

  • In the original packaging, including instruction manuals and all accessories.
  • Unused and in its original condition.
  • Returned within 7 days of purchase.

 What do we need from you?

  • Proof of purchase (original purchase receipt to your nominated email address).

Do we offer replacements or exchanges?

  • Yes, we do. If you have received a damaged or defective item due to manufacturing fault , we will happily send you a replacement of the same item or a refund . Feel free to call us on 02 80046852 to discuss.

Returns and warranty

Credits and Refunds will depend on the manufacturer’s warranty policies. To apply please email and our team will get back to you. Returns must be packaged in original packaging and sent to the address below for checking and approval. Response time frame is 48 hours after receiving return. Green Shop Online's Head Office is 2/1 West Street, Croydon, NSW, 2132. Phone: (02) 8004 6852